What Can Be Returned
- Returned items must be in their original packaging, plus shipping carton and in unused condition.
- Special orders and custom orders are non-returnable. This include special frame sizes and mats cut to your specifications.
- We make every effort to present you with color swatches that are as close to the actual color as possible. Please keep in mind that the colors will vary depending on your monitor. To get a better idea of colors please request a sample or call Customer Service if you have any specific questions. We cannot accept returns or replacements due to a color not meeting with your expectations.
How to Return an Item
- If you need to return an item, please notify us by email, fill out our Contact Form, or call customer service at 1-888-292-2323.
- We will then email you a return authorization and instructions on how to return your item.
- You must obtain a return authorization or you may not receive a refund.
- We must receive returned items 30 days from the date your order was delivered in order to issue a refund.
Items Damaged in Transit
- If your package appears damaged, or upon opening it you find the items to be damaged, please email, fill out our Contact Form, or call The Picture Frame Company immediately at 1-888-292-2323.
- We will arrange to have the damaged order picked up - please do not discard the original packaging materials.
- When you notify us, we will discuss options for a replacement, refund, or credit.
- You will not be charged for returning a damaged item, and a replacement, if one is available, will be shipped at no charge to you.
Credit for Returns
- Your credit card will be refunded once the item is received and inspected.
- We will credit you for the item returned but not for the original or return shipping.
- Returns & cancellations may be subject to a 10% restocking fee.
After receiving a return authorization, please safely pack the item along with a copy of your return authorization and send it to: The Picture Frame Company Returns 7641 N. Ann Arbor Street Saline, MI 48176